IT Helpdesk Support

<div class="content-intro"><p>Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.</p> <p class="p1">The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.<span class="Apple-converted-space"> </span></p></div><p>Vectra is seeking a Help Desk Specialist to support our rapidly growing user base and corporate IT infrastructure. This role reports directly to the Director of IT Security and is based out of our Austin, TX office. The position operates in a <strong>hybrid work model</strong>, requiring a <strong>minimum of three (3) days per week on‑site</strong>, with the <strong>flexibility to work up to five (5) days on‑site as needed</strong> to support onsite events, critical business needs, or operational requirements. The ideal candidate will be comfortable supporting both in‑office and remote employees.</p> <div> <h3 id="x_Responsibilities" class="x_renderer-heading-wrapper x_css-4zleql">Responsibilities</h3> <div class="x_renderer-heading-wrapper x_css-4zleql"> </div> </div> <ul data-local-id="8a81249c-1781-453b-915b-93e3a832550e" data-indent-level="1"> <li> <p>Provide excellent customer service to employees in both on‑site and remote (hybrid) environments</p> </li> <li> <p>Troubleshoot hardware, software, VPN, and access‑related issues (existing groups and roles) in a hybrid‑cloud environment</p> </li> <li> <p>Deploy and support a mix of Windows and macOS workstations for both local and remote users</p> </li> <li> <p>Procure IT equipment and maintain vendor relationships</p> </li> <li> <p>Maintain and expand the knowledge base to help reduce common support requests</p> </li> <li> <p>Manage hardware and software inventory across locations</p> </li> <li> <p>Support video conferencing and VoIP solutions</p> </li> <li> <p>Assist with co‑location and office data center operations</p> </li> <li> <p>Contribute to IT projects that deliver measurable value to the business</p> </li> <li> <p>Provide support for the Atlassian suite of tools</p> </li> <li> <p>Configure SSO and onboard new services</p> </li> <li> <p>Create and manage roles and groups in Jira</p> </li> </ul> <div> <h3 id="x_Requirements" class="x_renderer-heading-wrapper x_css-4zleql">Requirements</h3> <div class="x_renderer-heading-wrapper x_css-4zleql"> </div> </div> <ul data-local-id="34b0e82d-3a9d-40f6-954e-c81a8d91db6d" data-indent-level="1"> <li> <p>University degree in Computer Science, MIS, or a related field, or equivalent experience</p> </li> <li> <p>3+ years of experience supporting Windows and macOS workstations</p> </li> <li> <p>3+ years of experience working with Microsoft 365</p> </li> <li> <p>Strong written and verbal communication skills</p> </li> <li> <p>Familiarity with enterprise MDM solutions</p> </li> <li> <p>Experience supporting Atlassian products</p> </li> </ul> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><span class="ui-provider gy b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Our competitive total rewards package includes cash compensation within the range provided below. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.  </span></div><div class="title">Vectra Total Rewards</div><div class="pay-range"><span>$59,300</span><span class="divider"></span><span>$69,800 USD</span></div></div></div><div class="content-conclusion"><p class="paragraph" style="margin: 0in; vertical-alig ... (truncated, view full listing at source)