Keyholder, Bryant Park

<p>We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.</p><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises</li><li>Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved</li><li>Assist the Studio Management in daily studio tasks and projects</li><li>Share knowledge and best practices with staff</li><li>Maintain keys to the studio and exert proper care and control over them</li><li>Responsible for the opening and/or closing of the studio</li><li>Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily</li><li>Provide support to the SoulCycle instructors to ensure a successful class check-in process</li><li>Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie</li><li>Provide high level customer service and hospitality to clients</li><li>Be on-duty hospitality champion</li><li>Assign tasks to part timers, when necessary</li><li>Manage retail area and visuals to ensure an optimal selling space</li><li>Responsible for additional manager system duties (i.e. returns, etc)</li><li>Assist Management team with additional responsibilities, as needed</li><li>Assist with the training and coaching of new hires for the front desk staff team</li><li>Maintain product knowledge for all studio retail operations</li><li>Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture</li></ul><p><strong>Pay Transparency: $17.50/hr</strong></p> <ul><li>Must have customer service experience</li><li>Must have the ability to prioritize and multi-task within a fast-paced environment</li><li>Must be willing to initiate tasks and perform duties without direction</li><li>Must have excellent communication skills and be able to work with a wide range of personalities</li><li>Must have outstanding customer service and problem solving skills</li><li>Must have a positive, can-do attitude</li><li>Must have a friendly and professional phone and email etiquette</li><li>Must have superior organizational skills</li><li>Must have the flexibility to work a non-traditional schedule</li></ul><p><strong>PHYSICAL REQUIREMENTS:</strong></p><ul><li>Must be able to work in a fast paced environment</li><li>Must be able to kneel, bend, reach, climb and stand for long durations of time</li><li>Must be able to lift/carry a maximum of 30lbs</li></ul> <ul><li><p><strong>AS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE:</strong></p></li><li>We offer competitive salary, benefits, and industry leading commission opportunities for employees</li><li>Ride for free, bring a guest on us</li><li>30- 50% discounts on all SoulCycle retail</li></ul><p>&#xa0;</p><p>This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</p><p><strong>SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our studios or our website at https://www.soul-cycle.com/careers/</strong></p><p>All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.&#xa0;</p>