Motorola Service Center (MSC) Manager - Ft Myers, FL

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting-edge, and we invite you to explore it. It’s not just about having the right technology; it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission-critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. Job Description The Motorola Service Center (MSC) Manager is responsible for leading Motorola Solutions Field Service Organization (FSO) in the T4FL Territory located in Ft Myers , FL. The growing team consists of (1) Installation Technician, (5) System Technologists, and (1) Support Staff as permanent members. Additionally, the Manager is responsible for internship participants on a semi-recurring basis. This MSC serves local public safety customers, primarily in Lee and Collier Counties. These professionals provide all local technical support, 24x7 response and restoration, installation services, and above-contract maintenance work for named government, commercial, and enterprise customers in the area. Success in this leadership role is measured by customer satisfaction, timely delivery of contractual obligations, efficient management of technical personnel, and adherence to the forecasted budget. Key attributes of this role include the ability to lead in a matrix organization, leverage resources within their own teams and key work partners across Motorola Solutions, collaborate extensively across the organization, drive change by driving desired behaviors, and manage customer engagements, especially during crises or outage situations. Full responsibility for managing and scheduling the technical and administrative staff team, and providing each with feedback and counsel when needed to improve their efficiency and effectiveness. Direct involvement in service delivery, where appropriate, to supplement and strengthen the team of technicians under the manager’s direct supervision. Develop and maintain customer relationships, while providing excellent customer service and building trust. Maximize current maintenance contracts and all other recurring revenue, responsible for looking for and growing MSI’s role in providing additional services for this customer. Build and maintain professional relationships with key work partners across Motorola Solutions and third-party vendors to achieve timely business objectives. Anticipate customer needs and plan collaboratively to solve day-to-day challenges, utilizing internal support organizations, Motorola Solutions service providers, and customers. Provide escalation support to technical staff for systems such as VHF/UHF, 800/900 MHz analog and digital systems, Point to Point Microwave, Networking, Systems Administration, Virtualization, and/or mobile/portable subscriber equipment. Perform site walks to determine the requirements needed to complete customer objectives. Produce quotes for service work, support ... (truncated, view full listing at source)