Lead IT Systems Engineer

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><h3><strong>About the team:</strong></h3> <p>Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.</p> <p>The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team — our end-user support team — as well as with our Security, Risk, and Trust teams and the broader Engineering department. </p> <h3><strong>About the role:</strong></h3> <p>As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. </p> <h3><strong>How you’ll have an impact</strong></h3> <ul> <li>You’ll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. </li> <li>Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth.</li> <li>Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs).</li> <li>Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future.</li> <li>Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives.</li> <li>Implement new processes, and evaluate and improve existing processes.</li> </ul> <h3><strong>Requirements:</strong></h3> <ul> <li>5+ years of experience leading systems administrator teams or equivalent.</li> <li>You have a proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results. </li> <li>You’re a subject matter expert on a wide range of IT systems, from enterprise device management,secure identity, and endpoint security. </li> <li>You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies.</li> <li>You’re excited about automating workflows and repetitive tasks. </li> <li>You have extens ... (truncated, view full listing at source)