Software Engineer - Licensing Cloud Team

The application window is expected to close on: 03/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. What You'll Do Join our diverse and inclusive Supply Chain team and be a part of one of the top Supply Chains in the world! You'll have the incredible opportunity to join us at Cisco IT -Licensing Cloud and play a key role in designing and developing next-generation capabilities. Your role will focus on designing and developing next-generation capabilities to support our architectural transformation and modernization efforts. As a valued member of our team, you'll be responsible for developing and delivering new capabilities using the latest technologies and processes. This involves actively developing code, as well as debugging and reviewing with the team. You'll also have the chance to work closely with our talented engineers and interact with our valued business partners, fostering an inclusive and respectful atmosphere. Your specific responsibilities will include: Working with a team of engineers who are responsible for the software design, development, and building applications in a Scrum Agile environment. Being able to develop code, debug issues, suggest improvements, review the code, provide solutions to systemic problems, and be hands-on. Contributing with others on projects and working on small to medium features from technical design through completion. Being agile: ensuring assigned Jira stories are executed timely and updated; understanding the backlog and planning. Develop and enhance in-app and role-based AI Agents, contributing to their security, semantic layers, and basic agent training capabilities. Implement and maintain Ask/Respond features using Agentic frameworks (e.g., langraph, langchain, LLMs) with data from various technology platforms. Assist in building and optimizing Natural Language Interaction (NLI) & Retrieval-Augmented Generation (RAG) systems for enterprise data. Develop and integrate data connectors for databases (Oracle, SAP HANA, Snowflake, MongoDB), ensuring secure data retrieval and ingestion. Support API development for LLM-based prompt engineering, focusing on user input parsing and intent identification. Build and test individual AI agents and contribute to the development of communication protocols for inter-agent collaboration. Collaborate with senior engineers to integrate agents with external tools and services via standard protocols (e.g., MCP, A2A). Who you'll work with As a member of the Cisco IT team, you will be a valuable part of the Licensing Cloud team. Our team is dedicated to delivering exceptional services, tools, platforms, and data that are essential for powering one of the top Supply Chains in the world. At Cisco, we prioritize innovation and evolution to provide our Supply Chain team with a competitive advantage. This includes optimizing and automating business process systems, effectively utilizing cloud service providers, and developing cutting-edge in-house solutions. You'll have the opportunity to join a dynamic, empowered, and collaborative team that values diverse perspectives and inclusive practices, all focused on building, supporting, and enhancing a seamless end-to-end Orchestrator system. We believe that embracing diversity and fostering an inclusive environment are key to driving innovation and achieving success. Our team is committed to ensuring that everyone feels respected, valued, and empowered to contribute their unique ideas and experiences. The Cisco Licensing Cloud Team is a specialized group dedicated to managing and supporting Cisco’s cloud-based software licensing operations, including license migrations, transfers, and customer support through official Cisco case management channels. We ensure customers can seamlessly manage and validate their software licenses across Cisco cloud services and products. Who you are We are looking for individuals with a passion for technol ... (truncated, view full listing at source)