Software Engineer – AI & Platform Engineering

The application window is expected to close on: 05/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. What You’ll Do Join our dedicated and innovative software engineering team at Cisco and be a part of a global technology leader recognized for innovation and excellence! You'll have the incredible opportunity to join us at Entitlement Services and play a key role in designing and developing next-generation capabilities. Your role will focus on designing and developing next-generation capabilities to support our architectural transformation and modernization efforts. As a valued member of our team, you'll be responsible for developing and delivering new capabilities using the latest technologies and processes. This involves actively developing code, as well as debugging and reviewing with the team. You'll also have the chance to work closely with our talented engineers and interact with our valued business partners. Your specific responsibilities will include: - Working with a team of engineers who are responsible for the software design, development, and building applications in a Scrum Agile environment. - Being able to develop and review code, debug issues, continuously improve, create innovative solutions to systemic problems, and be hands-on. - Contributing with others on projects and working on features from technical design through completion. - Being agile: ensuring assigned Jira stories are executed timely and updated; understanding the backlog and planning. - Develop and enhance in-app and role-based AI Agents, contributing to their security, semantic layers, and basic agent training capabilities. - Implement and maintain Ask/Respond features using agentic frameworks (e.g., langraph, langchain, LLMs) with data from various technology platforms. - Assist in building and optimizing Natural Language Interaction (NLI) & Retrieval-Augmented Generation (RAG) systems for enterprise data. - Develop and integrate data connectors for databases (Oracle, Snowflake, MongoDB), ensuring secure data retrieval and ingestion. - Support API development for LLM-based prompt engineering, focusing on user input parsing and intent identification. - Build and test individual AI agents and contribute to the development of communication protocols for inter-agent collaboration. - Collaborate with senior engineers to integrate agents with external tools and services via standard protocols (e.g., MCP, A2A). Who you'll work with As a member of the Cisco IT team, you will be a valuable part of the Entitlement Services team. Our team is dedicated to delivering exceptional services, tools, platforms, and data that are essential for every Cisco customer. Who you are We are seeking individuals who have a strong passion for technology and problem-solving, excellent communication and organizational skills, and ideally, a solid academic background in software engineering disciplines. We value diverse experiences and perspectives, and we believe they contribute to innovative problem-solving and team success. Minimum requirements: - 3+ Years of professional experience in software development - Strong proficiency in Python, Java - Experience working with both relational and non-relational databases - Understanding of artificial intelligence concepts and familiarity with implementing AI techniques in practical applications. - Positive and self-motivated attitude, with excellent communication and time management skills. - Able to work independently, but receives guidance from leader, to determine the best approach to complete tasks. -3+ years of Experience with MongoDB, Oracle, or similar database technologies - Knowledge of data structures, Kafka, and the ELK stack Preferred Requirements: - Bachelor's or master's degree. - Experience with either front-end, back-end, or automation technology. - Understanding of Agile and DevSecOps practices and toolsets. - Knowledge of security practices ... (truncated, view full listing at source)