Onsite Federal System Technologist - Ft. Campbell, KY

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview It’s not just about having the right technology, it’s about achieving peak performance. Motorola has served as a trusted partner to government agencies and enterprises worldwide for more than 100 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future. The US Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD On-Site System Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world. Job Description This is an onsite position dedicated to the US Army ACE system at Ft. Campbell, KY Military base. Location and Travel: Location: Ft. Campbell, KY Military Base (Onsite) Commute: Must reside within 1 hour of the base. Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Travel (Air): Up to 10% travel by air required for training. On-Call: Requires year-round on-call availability for occasional after-hours support. Job Responsibilities: The Onsite Federal System Technologist (FST) is responsible for optimizing, maintaining, troubleshooting, and documenting complex communication systems, often operating with indirect supervision. System Maintenance & Troubleshooting: Perform advanced troubleshooting and timely repair of equipment (Motorola Land Mobile Radio Products, specifically Astro 25 Trunking). Conduct optimization, maintenance, testing, and documentation of complex communication systems (RF and Broadband). Perform preventative maintenance routines, focusing on trend analysis and documentation. Maintain and troubleshoot server hardware/OS and software infrastructure. Develop solutions for difficult technical problems related to system maintenance, upgrades, and support. Technical Expertise & Communication: Provide expert understanding of Motorola systems to support design, troubleshooting, and maintenance of product lines. Verbalize and communicate technical concepts and recommendations effectively to customers and Motorola Solutions internal teams. Provide customer training on Motorola Land Mobile Radio Products (state-of-the-art Astro 25 Trunking). Team with Engineering, Project Management, and Sales to ensure customer expectations are met or exceeded. Provide weekly reports on activities and accomplishments. Complete significant administrative work, including close-out packages, documentation processing, and maintaining accurate project records. Technical Expertise: Experience working with Motorola Infras ... (truncated, view full listing at source)