Product Support Specialist (Guatemala)

<div class="content-intro"><p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p> <p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p> <p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p> <p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href="https://www.podium.com/operating-principles">operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p></div><p><span style="font-weight: 400;">Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! </span></p> <p><span style="font-weight: 400;">People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.</span></p> <p><strong>What you will be doing:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will become an expert in Podium products, both at a technical and customer use-case level.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! </span></li> </ul> <p><strong>General terms of contract fulfillment:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Ticket Resolution + Case Volume</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Customer Satisfaction + Quality of Customer Interactions</span></li> </ul> <p><strong>What experience you should have:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">MUST SPEAK ENGLISH FLUENTLY</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be geographically based in Guatemala City, Guatemala<br></span></li> <li style="font-weight: 400;"><span styl ... (truncated, view full listing at source)