Customer Success Manager

The Opportunity  We are looking for a Customer Success Manager to join our Substance 3D team! You will work directly with customers to drive product adoption and value realization primarily within Adobe’s Substance suite of products and across Adobe’s portfolio of Digital Media offerings, develop trusted advisor-level partnerships with key customer collaborators, and deliver product presentations and point-of-view documents that build awareness and excitement among customer power users! What You'll Do  Build and maintain positive relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe's products and services Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it Position Adobe’s complementary product offerings aligned to Substance 3D in relevant and value-focused ways, ensuring the customer is engaging across the complete Cloud portfolio, including tools such as API Services, and in partnership with Creative Cloud teammates, any identified interest in CC product offerings, among others Partner closely with sales and account management counterparts on growth opportunities within customer accounts Maintain deep product knowledge and customer proven techniques across our Substance product suite   Develop documents and presentations to customer collaborators and executives around product value and POV documents Align with internal partners such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization  Accountable for customer’s overall success with Adobe's Substance 3D platform including activation, engagement, adoption, expansion, and health scores Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality Identify customers with deployment risk and partner with an Account Manager to create and implement get-well plans Understand and advise customers on improving and applying their 3D asset pipeline What you need to succeed 5 + years relevant work experience in sales and/or customer success with a preference for experience in the technology industry and experience with the Adobe products Strong history of successfully navigating customer challenges to resolution Experience attaining and achieving sales quota or customer success metrics Experience with 3D asset pipelines and understanding 3D workflows Previous experience working as a trusted advisor to drive business value and sales expansion opportunities Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations Bachelor’s Degree or equivalent experience Professional Attributes  Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments Communicative: Exceptional presentation and interpersonal skills Influential: Strong relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite Available to travel approximately 20% About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a c ... (truncated, view full listing at source)