Senior Strategy and Operations Manager

Senior Strategy and Operations Manager Department: Operations Team: Operations Location: Toronto, Canada Type: Full-Time **About the Role** Uber Eats is a three-sided marketplace—Eaters, Merchants, and Couriers—and our team’s job is to ensure all three sides grow in harmony. We are looking for high-caliber Strategy & Operations Managers to join our Canada team. In this role, you will own a core pillar of our marketplace (Eater, Merchant, or Courier/Marketplace) and lead the strategy for how that segment interacts with our platform. Whether you are optimizing eater retention, merchant profitability, or courier marketplace reliability, you will be the "CEO" of your business area. You will sit at the intersection of product and operations, using data to solve complex problems and executing at scale to fundamentally change how Canadians eat and shop. **What You’ll Do** - Strategic Roadmap: Own the end-to-end strategy for your marketplace segment, identifying growth opportunities and building the operational playbooks to capture them - Marketplace Optimization & Pricing: Manage the strategic deployment of incentives, pricing levers, and promotional spend, analyzing elasticity to balance growth with sustainable unit economics - Performance Management: Own the core KPIs for your business area (e.g., LTV, Churn, Reliability, or Take Rate) and drive "quantum leap" improvements in performance - Experimentation & Analysis: Design and execute rigorous A/B experiments to optimize marketplace behavior, using data to decide whether to pivot, kill, or scale initiatives - Product-Ops Bridge: Partner with Global Product teams to launch and localize new features in the Canadian market, ensuring they meet the unique needs of our local ecosystem - Cross-Functional Leadership: Collaborate with Marketing, Sales, Finance, Legal, and Global Ops to drive complex, multifaceted projects to completion **Basic Qualifications** - 5+ years of experience in strategy, operations, analytics, consulting, or a similar role - Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports - B