Senior Strategy & Operations Manager

Senior Strategy & Operations Manager Department: Operations Team: Local Operations Location: Tokyo, Japan Type: Full-Time **About the Role** At Uber, we are reimagining the way the world moves for the better. The Merchant Experience Team is the engine room of Uber Eats Japan, tasked with building a future-ready operational engine that drives scalable business performance. We bridge the gap between complex regulatory landscapes and seamless merchant growth. We are seeking a seasoned Senior Strategy & Operations Manager to spearhead our Compliance vertical—the strategic pillar that secures Uber’s license to operate and innovate in Japan. This is a high-stakes leadership role for a professional who views compliance not as a static checklist, but as a dynamic, foundational lever for marketplace trust. You will be the lead architect of the regulatory logic and operational guardrails that define how Uber Eats Japan scales. In our high-velocity environment, your mission is to design the sophisticated, future-proof systems that ensure we move at "Uber speed" while maintaining uncompromising integrity and regulatory excellence. ### **Why Join This Team?** In the Merchant Experience team, you are a business builder first. You will be part of a team that values high-performance and scalability. While your core focus is on maintaining our "license to operate," your scope is not limited to compliance; you will have the platform to influence broader merchant strategy and lead high-visibility projects that touch every part of the Japan business. You will have the autonomy to build "best-in-class" systems in an environment where your work directly enables Uber’s ability to grow and innovate at speed. **The Impact You'll Make** 1. **Operational Architecture:** Build and optimize the foundational frameworks that govern merchant eligibility and platform integrity. You will design the end-to-end logic for credentialing and verification lifecycles, ensuring every business on our platform meets the highest standards of regulatory readiness. 2. **Collaborative System Building:** Define the strategic wo