Senior Account Manager, Franchise Global Delivery Partnerships

Senior Account Manager, Franchise Global Delivery Partnerships Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** The future of food delivery means moving beyond simple transactions to building deep, resilient partnerships with the world’s most iconic brands. As a Senior Franchise Account Manager, you aren’t just managing a list of accounts; you are navigating the complex, high-stakes world of global QSR giants like Starbucks, McDonald’s, and Yum! Brands. This role is for someone who thrives in the "messy middle"—where corporate strategy meets franchisee reality. You’ll need to earn trust fast, stay calm under the pressure of difficult partner conversations, and move with urgency in an environment where the answers aren’t always clear. If you are a resourceful problem-solver who takes extreme ownership of results and enjoys the challenge of influencing without authority, you’ll find a home here. We are looking for those who see ambiguity as an opportunity to build a new playbook, not a reason to wait for one. **What You’ll Do** - Navigate Complexity: Lead day-to-day interactions with key decision-makers within high-value franchise groups, balancing their local needs with global corporate brand strategies. - Solve for the Real World: Employ critical thinking and grit to unblock internal roadblocks and resolve difficult partner objections, turning "no" into a path forward. - Drive Strategic Growth: Pitch and secure marketing investments and product adoption by translating Uber’s complex offerings into creative, value-driven solutions for franchisees. - Own the Analysis: Partner with Ops Analysts to dive into the data, uncovering the "why" behind trends and delivering meaningful insights that change how partners view their business. - Lead Through Influence: Collaborate cross-functionally across marketing, product, and legal to be the voice of the merchant, ensuring our platform evolves to meet the needs of our largest partners. - Execute with Discipline: Manage recurring business reviews and complex pipelines with precision, ensuring that while the environm