Sr. Commercial Lead (m/w/d), Account Management, Uber Eats

Sr. Commercial Lead (m/w/d), Account Management, Uber Eats Department: Sales & Account Management Team: Account Management Location: Berlin, Germany Type: Full-Time ### **About the Role** Restaurant Partners are the heart of Uber Eats—enabling us to deliver an unbeatable selection to customers while fueling our platform's rapid growth. As the **Sr. Commercial Lead (m/w/d) for SMB Account Management in Germany**, you'll act as a **regional business owner**, driving strategic growth, customer success, and operational excellence for our largest restaurant segment. In this Berlin-based leadership role, you will lead a team of Account Managers and own the growth, satisfaction, and retention of SMB Restaurant Partners across your region. Your work will have a measurable impact on partner success, customer delight, and Uber Eats' market expansion. * * * ### **What You’ll Do** - **Lead & Develop Talent:** Build and inspire a high-performing team of Account Managers, focusing on hiring, coaching, and retaining top talent to drive partner success. - **Accelerate Growth:** Shape and execute the SMB strategy in your region—leveraging data, tools, and cross-functional support to drive restaurant partner growth, product adoption, and revenue uplift. - **Enhance Customer Experience:** Ensure restaurant partners deliver exceptional service to end customers, through operational excellence and effective adoption of Uber’s tools and best practices. - **Drive Commercial Performance:** Set clear targets and use data-driven insights to boost sales, increase partner engagement, and improve retention metrics. - **Build Strategic Relationships:** Cultivate strong partnerships with SMB restaurant stakeholders—becoming a trusted advisor focused on mutual value creation. - **Collaborate Cross-Functionally:** Work with Sales, Operations, Marketing, and Product to ensure alignment and impact across the customer lifecycle. - **Act as a Culture Carrier:** Champion Uber’s values, promote an inclusive team culture, and lead with integrity. * * * ### **What You Will Need** - **Fluency in German and English** and based in or willing to relocate to