Senior Operations Manager, UK Marketplace

Senior Operations Manager, UK Marketplace Department: Operations Team: Local Operations Location: London, United Kingdom Type: Full-Time **About the Role** The Marketplace team’s mission is to ensure that customers in the UK and Ireland have a reliable and convenient service at all times in all places. This is a hugely challenging task that requires our brightest minds to solve complex operational and strategic challenges. We use data to inform everything we do, including identifying and executing initiatives to improve performance and health of the UK marketplaces, optimising product pricing, deploying incentives and promotions, launching new product features and pricing technology. The role will focus on at least one of these areas, but you will have the opportunity to work across various strategic projects and own core business processes, according to business priorities. **What the Candidate Will Do** - **Lead delivery of key projects for the UK Marketplace team**, working cross-functionally with multiple stakeholders to analyse, test, launch and monitor changes in the marketplace. - **Own core business processes,** ensuring performance is robustly monitored and reported on and coordinating timely decisions and actions across team members. - **Identify, surface, progress and execute on opportunities** that improve Marketplace balance, enhance customer experience or accelerate our growth, leveraging large datasets underpinning every aspect of the customer experience and synthesising the data together with strategic thinking to give clear insight and recommendations. - **Ensure all impacts of new initiatives on customer experience is effectively evaluated and understood**, and support other UK teams to create clear communications and explanations of changes to our customers, regulatory bodies or trade union partners where required. - **Communicate our progress against plans and effectiveness of initiatives** to senior stakeholders. **Basic Qualifications** - **up to 10 years of demonstrated experience in driving revenue growth and customer experience improvements** for a product or business