Partner Success Manager

Partner Success Manager Department: Sales & Account Management Team: Account Management Location: Buenos Aires, Argentina Type: Full-Time ## About the Role The Partner Success Manager Incubator role is a strong opportunity to lead, develop, and scale post-sales success across a high-potential SMB restaurant portfolio. This role combines people leadership with commercial ownership, focusing on retention, growth, and long-term partner value. As a Partner Success Manager Incubator, you will manage and coach a team responsible for post-deal partner management, ensuring restaurant partners are successful on the Uber Eats platform while driving measurable business outcomes. This role is critical to retaining high-value SMB partners, improving core performance metrics, and identifying opportunities that benefit both our partners and Uber Eats. ## What the Candidate Will Do - Lead and develop a team responsible for post-sales partner management for a high-value, high-potential SMB restaurant portfolio - Own team performance, ensuring strong partner relationships that translate into measurable outcomes such as retention, revenue growth, and product adoption - Drive revenue and retention targets through upselling new product features and creating mutually beneficial growth strategies - Act as the voice of the customer internally, translating partner needs and feedback into actionable insights - Build a strong understanding of the restaurant industry and foster positive relationships across partner organizations - Design and lead growth initiatives with restaurant partners, collaborating cross-functionally with Operations, Marketing, Product, and other internal teams - Set, track, and report on partner performance metrics, leading monthly and quarterly business reviews to drive continuous improvement ## What You’ll Need - 3+ years of experience, ideally in a commercial, account management, or customer-facing role with people management responsibilities - Proven experience leading teams and building a high-performance culture - Strong background in customer-facing roles with accountability for busi