Operations Associate

Operations Associate Department: Operations Team: Local Operations Location: Buenos Aires, Argentina Type: Full-Time **About the Role** The City Success mission is to deliver on our plan commitments while ensuring a healthy, well-balanced marketplace. The team manages the full P&L across our cities, drives pricing and marketplace levers, and executes strategic actions that guarantee great service for both riders and drivers. With a north star of sustainable growth and operational excellence, City Success ensures that demand and supply remain aligned so that the business can perform today, and thrive tomorrow. Aligning with other teams for day-to-day executions, City Success provides the analytical rigor, strategic guidance, and marketplace stewardship needed to maintain reliable service quality and financial discipline. The team plays a central role in shaping how each city performs, ensuring we meet corporate expectations without compromising customer experience. **What You'll Do** - Steer Marketplace Performance: Own key pricing, supply, and demand levers to ensure cities hit their Plan commitments while maintaining strong service quality for both riders and drivers. - Drive High-Impact Projects: Lead initiatives that improve marketplace health, optimize economics, or unlock operational efficiencies taking work from analysis to execution with clear accountability. - Enable Cross-Functional Alignment: Partner closely with Operations, CommOps, Safety, Policy, and other teams to coordinate city-level actions, resolve trade-offs, and ensure cohesive execution across the business. - Provide Analytical & Strategic Guidance: Deliver insights, recommendations, and structured problem-solving to help leadership prioritize decisions that strengthen profitability and marketplace reliability. - Support Knowledge Sharing: Contribute expertise on marketplace dynamics, P&L management, and pricing frameworks, helping raise the bar for peers and developing junior team members through thought partnership. - Translate Complexity Into Action: Break down ambiguous operational or marketplace chall