Operations & Strategy Sr Manager, Premium Products

Operations & Strategy Sr Manager, Premium Products Department: Operations Team: Local Operations Location: Mexico City, Mexico Type: Full-Time **About the Role** As the Premium Products Manager, you will be the operational owner of Uber’s high-value rider experience in Mexico. You will drive the growth, quality, and performance of our Premium portfolio, ensuring we deliver a world-class experience for our most discerning users. Your mission is to bridge the gap between marketplace data and on-the-ground excellence. From optimizing vehicle quality at key transit hubs to preparing our Premium footprint for high-visibility international events and seasonal peaks, you will ensure Uber remains the gold standard for high-value travelers in the region. **What You’ll Do** - **Portfolio Strategy & Execution:** Own the localized roadmap for Premium products in Mexico, identifying growth levers to expand our high-value user base and increase engagement - **Quality & Reliability Standards:** Set and monitor the Gold Standard for Premium. You will lead initiatives to elevate vehicle quality, earner engagement, and reliability metrics for our top-tier products - **Event & Hub Operations:** Serve as the lead for Premium operations at high-traffic venues (Airports, Major Hubs, and Hotels), designing a seamless arrival and departure experience - **Marketplace Insights:** You will translate complex data into localized tactics to solve supply-demand imbalances and improve product reliability - **Cross-Functional Collaboration:** Work with our cross functional partners to build a cohesive Premium narrative that resonates with the local market while navigating regulatory nuances **What You’ll Need** - **5+ Years of Experience:** Proven track record in Operations, Category Management, or Strategy within high-growth tech, consulting, or fast-paced corporate environments - **Data-Driven Acumen:** Ability to drive strategic decisions through insights and a strong understanding of marketplace KPIs - **Operational Excellence:** A proactive problem-solver who is comfortable moving from a spreadsheet to the field to understand a