Head of Customer Success - Enterprise Regional

Head of Customer Success - Enterprise Regional Department: Sales & Account Management Team: Account Management Location: New York, United States Type: Full-Time **About the Role** As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on optimizing operational health _(including a combination of operational efficiency, customer experience, and financial health)_, and enabling and driving revenue growth by supporting upselling and cross-selling efforts working hand-to-hand with Client Partners, Account Management Managers and Heads of Segment, to analyze merchant performance, identify operational pain points, and develop tailored solutions to merchants. Your role will be a co-orchestrator of our Enterprise Partnerships, ensuring their ongoing success. **What You'll Do** - **Lead a team** of Customer Success Managers, ensuring the timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them in the right direction to effectively identify and solve potential issues. - **Co-own and manage relationships** with key restaurant brands, **developing and executing the strategy** to achieve quarterly and annual growth goals. - **Drive revenue growth** by identifying upselling and cross-selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering. - **Analyze performance** metrics to identify growth opportunities​ **and present data-driven** recommendations to help partners optimize their performance. - **Employ critical thinking and creative problem-solving** skills to navigate relationships and difficult partner conversations performance. - **Build strong relationships** with senior stakeholders and key decision-makers both internally and externally. - **Handle the big picture and the tiny details.** You are organized, timely and ensure nothing gets missed; you are also attuned to high-level strategy and consistent