US&C Merchant Onboarding Team Lead

US&C Merchant Onboarding Team Lead Department: Sales & Account Management Team: Sales Location: Chicago, United States Type: Full-Time ### **About the Role** Uber Eats is seeking an experienced and data-driven Team Leader to manage and mentor a team of SMB Merchant Onboarding Specialists. This role is crucial for scaling the Uber Eats Restaurant Onboarding Operations in the US & C region by ensuring the team delivers an efficient, high-quality merchant signup and setup experience. The Team Leader will serve as the primary link between the on-the-ground execution of the Onboarding Specialists and the strategic objectives of Sales Leadership and Operations partners. You will drive team performance, translate operational insights into scalable process improvements, and ensure the merchant onboarding process is continuously optimized for speed and merchant satisfaction. **What You Will Do** - **Team Leadership and Coaching:** Lead, manage, and coach a team of SMB Merchant Onboarding Specialists, focusing on their daily productivity, adherence to process standards, and professional development. - **Performance Reporting and Strategic Cadence:** Establish and hold regular performance reviews and strategic cadences with Sales Leadership. Present aggregated team results, emerging trends, and actionable, data-backed insights on opportunities to improve sales productivity and conversion velocity. - **Operational Partnership and Process Improvement:** Partner closely with Delivery Commercial Operations (DCO) and Merchant Operations teams to translate structured and unstructured merchant feedback into concrete requirements for process, policy, and tooling improvements. - **Issue Resolution and Escalation:** Serve as the escalation point for complex merchant onboarding issues, working with cross-functional teams to solve systemic challenges and ensure swift resolution to maintain business continuity. - **Data and Metric Governance:** Work with DCO _(sales operations)_ to gain a thorough understanding of the data tracking infrastructure, ensure team activities align with key performance indicators (KPIs), an