Global Program Leader, HR Shared Services

Global Program Leader, HR Shared Services Department: Community Operations Team: Support Operations Location: Taguig City, Philippines **About the Role** As a Program Leader, you will provide leadership and partnership to the regional leaders of People Operations (People-Ops), Talent Acquisition (Contracts and Onboarding) as well as the Community Operations - Centers of Excellence (CommOps- COE) teams. The role will act as a key member of the APAC COE leadership teams within ComOps, as well as the People Operations Team. You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end employee journey and embrace the scale and complexity of our operations. The ideal candidate is passionate about providing a stellar customer experience, is keenly focused on operational efficiency, is highly skilled at strategic thinking and project management, and will rely on thought leadership to influence and drive meaningful results across the organisation. **What the Candidate Will Do** - Be responsible for developing a deep understanding of the HR Shared Services and People Operations team, as it supports and enables the organizational and regional functional priorities. - Be agile in providing insightful perspectives on business and leadership teams regularly to the People Operations HR lead. - Build relationships and rapport with business leaders to strategically influence and provide expert-level inputs to enable the business goals through people strategy. - Establish effective partnerships with People & Places functional teams and ensure that P&P’s strategies are executed, as needed, by the HR Shared Services team. - Constantly think about how to improve the efficiency of the organization - use analytics and insights, look at teams, governance, external factors, and then structure and implement initiatives to address opportunities. - Be a steward of our cultural values, as well as continually championing diversity, equity and inclusion. **Basic Qualification