Account Partner, Eats SMB

Account Partner, Eats SMB Department: Sales & Account Management Team: Account Management Location: Toronto, Canada Type: Full-Time Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (“SMB”) Account Management Team to be focused on our British Columbia markets. You’ll be based in Toronto, working in a hybrid model, in the office 3 days each week. As an SMB Account Partner, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor. **What You'll Do** - Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform - Identifying new sales opportunities through product adoption and location expansion - Identify opportunities and recognize additional revenue potential - Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention - Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap - Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners **Basic Qualifications** - At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry) - Must be fluent in Mandarin/Cantonese (both speaking and writing) **Preferred Qualifications** - Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization - Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment - Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles