Manager, Commercial & AV Claims

Manager, Commercial & AV Claims Department: Safety, Security & Insurance Team: Safety, Security & Insurance Location: Chicago, United States Type: Full-Time As the Manager for Commercial & AV Claims, you will sit at the bleeding edge of the insurance industry. You are responsible for the claims performance and relationship health of Uber’s most complex commercial partners—including Autonomous Vehicle (AV) leaders like Waymo, Wayve, Nuro, WeRide, and Aurora, as well as large Fleet operators and Rental partners. This is not a traditional carrier management role. You are the architect of how claims are handled when there is no human driver, or when the "driver" is a billion-dollar corporate entity. Your mandate is to design and enforce 'Industry Leading Claims' processes that protect these critical commercial relationships while optimizing the total cost of risk (TCOR) to ensure the sustainable growth of our AV and Fleet platforms. In this role, you will translate our 'Principled Performance' mission into the future of fleets and robotics. **What You’ll Do** - **Commercial Partner Stewardship:** Serve as the primary Claims liaison for Uber’s high-value commercial partners (AVs, Fleets). Act as the face of Uber Claims to operational leadership, building trust and ensuring their assets and reputation are protected. - **Design AV & Fleet Protocols:** Co-design specific "Special Handling Instructions" for AV and Fleet partners, defining how we ingest telematics data, inspect sensors versus bumpers, and accelerate liability decisions when algorithms are involved. - **Orchestrate "The Feedback Loop":** Ensure that claims data (incident types, causation) flows seamlessly back to the partner and internal teams to improve safety and vehicle performance. - **Vehicle Repair SME & Velocity:** Act as the technical authority on repairs. Leverage your Subject Matter Expertise (SME) to work directly with external partners on parts sourcing and repair complexities, driving strict KPIs around repair velocity and subrogation to maximize fleet uptime. - **Complex Incident Management:** Act as the first line of defense for high-profile inci