Customer Success Coordinator - Global Accounts

Customer Success Coordinator - Global Accounts Department: Sales & Account Management Team: Account Management Location: Buenos Aires, Argentina Type: Full-Time ## About the Role The Customer Success Coordinator role is a fantastic opportunity to showcase relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Enterprise restaurant partners, strengthening strategic relationships to increase retention while driving sustainable business growth with mutually beneficial outcomes. Customer Success Coordinators play a key role in retaining high-value accounts by ensuring partners succeed on the Uber Eats platform. You will work closely with restaurant partners to improve performance, identify growth opportunities, and act as a trusted partner by connecting partner needs with internal teams. This role requires strong commercial judgment, data-driven thinking, and the ability to manage multiple stakeholders in a fast-paced environment. ## What You’ll Do - Own post-sales partner management for a high-value, high-potential portfolio of Enterprise restaurant partners - Build and maintain strong partner relationships to drive measurable outcomes, including revenue growth, product adoption, and retention - Identify upsell opportunities and recommend new product features that drive mutual business value - Act as the voice of the customer internally, translating partner feedback into actionable insights and advocating for partner needs - Develop a strong understanding of the restaurant partner landscape and build relationships across partner organizations - Design and execute growth initiatives in collaboration with restaurant partners and cross-functional Uber teams - Set, track, and report performance metrics while leading regular business reviews with partners to drive continuous improvement ## What You’ll Need - 1–3 years of professional experience, ideally in customer success, account management, sales, or a similar commercial role - Confidence making data-driven decisions and applying strong business judgment - Strong project management skills,