Trainer (Japanese Speaker)

Trainer (Japanese Speaker) Department: Community Operations Team: Support Operations Location: Kuala Lumpur, Malaysia **About the team** The Learning Team in our Community Operations organization provides strategic learning and development opportunities to build the knowledge and skills necessary to empower a customer obsessed organization. We develop training materials and curricula, analyze training impact, offer professional development opportunities, and deliver and deploy instructor led and self led training across the customer support network. **About the Role** Work alongside our Community Operations team, Regional Comm Ops on implementation & delivery of on-the-ground process training and S-Ladder personal development training at the COE and provide L&D support to our BPO partners. This role requires strategic thinking and excellence in training delivery and executing detailed learning plans (using effective training methodologies) and an understanding of how to analyze, track and report the effectiveness and quality of the learning experience and its impact to performance. CommOps is all about process efficiency, and as a Learning Specialist, you would be ensuring that these teams of rockstars are able to continuously provide world class support to everyone involved in the Uber experience. This role is about building a solid foundation for our COE and BPO Learning programs, scaling it beyond what is today, and pre-empting what it will need to be. **What the Candidate Will Do** - Effectively and Efficiently facilitate New Hire Training, Cross Training and Upskilling for Product, Process and Soft Skills and Continuous Learning for existing employees - Facilitate, Drive, Track and Report Completion of Uber Compliance and Regulatory Training and Product & Process Updates - Assist with implementation and completion of Uber, Regional and LOB mandatory training at our partner BPOs; and assist with the certification of BPO Trainers for new LOB and modules thru TTT sessions. Facilitate new hire classes at the BPOs when needed. - Partner with Instructional Designers to conduct