Operations Lead, Credit Program Management

Operations Lead, Credit Program Management Department: Operations Team: Operations Location: Chicago, United States Type: Full-Time _**This is a hybrid role and you must be located in, or willing to relocate to, New York, Chicago, or San Francisco for the position.**_ **About the Role** We're looking for a highly motivated individual with an analytical and constructive mindset to join the US&C Financial Business Group. As a Credit Operations Lead, you will be part of the team that drives financial innovation at Uber while working on exciting new lending products that drive growth for the business. Many Uber merchants and earners struggle to access credit because traditional banking models are not prepared to evaluate their income, leaving them reliant on suboptimal options or with no access to credit. The Lending team’s goal is to launch and scale access to credit for this underserved segment of users across our marketplace. In this role, you will manage the end-to-end performance of our lender partnerships, ensuring that we build a scalable ecosystem that drives value for both our partners and Uber. An ideal candidate has strong experience in lending and credit strategies, lending compliance, and understands the current and evolving technology landscape across banking/fintech. You will work with multiple cross-functional partners across Product, Engineering, Compliance, Community Operations, Marketing and Legal teams both regionally and globally. You should ideally have a strong background in lending and program management and be able to manage multiple cross-functional workstreams simultaneously. **What You’ll Do** - Operationalize our lending strategy - you will set and execute the strategy for multiple elements of the loan management lifecycle including servicing, communications, customer support, and compliance, to build this initiative from scratch for the US & Canada markets - Manage and work with different cross-functional stakeholders across proactive initiatives as well as reactive incident response. - Be an advocate for the Lending program at Uber, working to build trust and con