Implementation Specialist, Uber for Business

Implementation Specialist, Uber for Business Department: Sales & Account Management Team: Sales Location: Warsaw, Poland Type: Full-Time **About the Role** As an Implementation Lead for the **Poland** market, you'll work efficiently and effectively with our Uber for Business customers and be responsible for the successful and flawless launch of new accounts within the Uber for Business platform. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service. **What You'll do** - Work with Uber for Business (U4B) customers to understand their needs and goals. Facilitate calls with clients to answer questions, address issues, define objectives and align on partnership goals. Attend in-person meetings which are facilitated by the Account Executive or Account Manager. Communicate regularly with client POC. - Deeply understand U4B's products and solutions and navigate internally to capture the knowledge of broader Uber products and solutions as needed for customer enablement and growth. - Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts. Including: Creating new company profiles, drafting email communications (from templates), submitting Monthly Billing Applications to Finance, run in-person and video demonstrations and training with customers on how to navigate the Uber for Business experience. - Define objectives and align with customers on employee adoption goals. Coordinate a flawless launch that enhances employee adoption and usage. Set and lead timelines with customers for implementation. - After the initial launch, implement basic initiatives to increase adoption and utilization and curate new documentation to support their education to their teams. - Resolve complex issues using existing resources and successfully manage internal relationships with stakeholders. Think critically to resolve possible solutions to more abstract issues. - Work with the Premium Support team to ensure that all customer support-related issues are resolve