Consumer Operations Manager (Insights & Analytics)

Consumer Operations Manager (Insights & Analytics) Department: Operations Team: Local Operations Location: Taipei City, Taiwan (ROC) Type: Full-Time **About the Role** Are you ready to play a critical role in shaping growth at Uber Eats Taiwan? As the **Consumer Operations Manager (Insights & Analytics)**, you will work closely with a high-performing Operations team that drives the day-to-day consumer engine behind Uber Eats. In this role, you’ll sit at the intersection of data, business decisions, and execution, helping turn complexity into clarity and insight into action. Your primary focus will be to deeply understand local market dynamics and competitive context, track and evaluate the performance of our initiatives, and assess how campaigns, incentives, and product levers impact users across the entire lifecycle. You will own analytical problem-solving end to end — from framing ambiguous business questions, to designing the right analyses, to interpreting results that inform real decisions. With strong analytical rigor and business acumen, you will translate complex, cross-lifecycle datasets into clear insights and practical recommendations. This role is ideal for someone who is comfortable navigating ambiguity, collaborating with cross-functional peers, and grounding discussions in data while staying close to business realities. If you’re excited by the opportunity to influence growth at scale, work on problems that matter, and see your analysis directly shape how Uber Eats operates in Taiwan, we invite you to seize this opportunity and join us. **What you’ll do** **Performance tracking:** - Track and evaluate the performance of consumer initiatives, ensuring results are clearly understood and consistently measured - Monitor trends in user behavior, campaign outcomes, and investment efficiency to identify risks and opportunities - Develop clear performance views that help teams understand what is driving results and where optimizations are needed **Competition / Market insights:** - Stay close to local market dynamics and competitive activity, translating external changes into meaningful business