Sr. GBS Operations Analyst

Sr. GBS Operations Analyst Department: Finance & Accounting Team: Finance Operations Location: Bangalore, India Type: Full-Time **About the Role** Uber seeks a GBS Senior Business Analyst to be part of the GBS Ops team under the CAO Org. This position will be located in Hyderabad, India and will support development of the overall GBS program spanning strategy, leading implementation of robust transaction policies, processes and tools. You will work closely with the teams in Finance Org to enhance processes within FinOps and accounting, partner with global process owners to streamline processes, and create the right metrics to track SLA’s & KPI's. Work with outsourced partners to drive seamless delivery, drive transformation/generate value and adhere to governance. This position would report to the GBS Operations Lead also located in Bangalore/ Hyderabad. **What You'll Do** **Drive Operational Excellence** 1. Responsible for the service delivery of outsourced scope (financial processes including Procure to Pay, Accounts Payable) across Global delivery centers 2. Manage Service Level Agreements and create remediation plans 3. Acts as a GBS owner and develops a robust program strategy to drive compliance and efficiency at Uber 4. Proactively seeks new opportunities to add value, through a deep understanding of accounts receivable, accounts payable, and payments processing 5. Develops and mentors staff through open communication, training and development opportunities. Keeps employee motivation ensuring that the team is appropriately staffed with required competencies **Performance Metrics and Reporting:** 1. Define and track key performance indicators (KPIs) to measure the success and efficiency of GBS financial processes. 2. Prepare regular reports and presentations for leadership, highlighting achievements, challenges, and recommendations. 3. Establishes performance reporting and procedures for functional teams 4. Identify and implement GBS best practices in processes and optimize utilization of the GBS teams **Stakeholder Collaboration:** 1. Collaborate with finance leaders, business