Manager, P2P Partner Engagement & Programs - Americas

Manager, P2P Partner Engagement & Programs - Americas Department: Finance & Accounting Team: Finance Operations Location: San Francisco, United States Type: Full-Time _**This is a hybrid role and you must be located in, or willing to relocate to San Francisco for the position.**_ **About the Role** Our Finance Operations team is looking to add a hands-on, detail-oriented leader to join our newly established Procure-To-Pay Partner Engagement & Program (PEP) team as the Regional Manager for the Americas, based in San Francisco. The Manager of Partner Engagement & Programs (PEP) for the Americas will serve as the strategic connector between the Procure-to-Pay (P2P) organization and its global business partners. As a leader within the newly formed PEP team, you will act as the primary strategic engine for the region, ensuring that every business change—from new product launches to global mergers—is successfully evaluated, supported, and implemented. You will lead a team of Senior Analysts to drive ecosystem adoption, maximize partner value, and act as the "Voice of the Business" and “Voice of the Partner” back to our Global Process Owners (GPO), Global Buying Center (GBC), and Center of Excellence (COE). This is a high-visibility role requiring a blend of operational expertise, exceptional stakeholder influencing skills, and the ability to navigate complex, unstructured business challenges. **What You’ll Do** **Regional Leadership & Team Development** - Lead and mentor a regional team of Senior Analysts, establishing clear "swim lanes" to ensure the team focuses on proactive advisory rather than tactical execution. - Drive the regional execution of global PEP programs, ensuring alignment with the Senior Manager on KPIs, scorecards, and strategic priorities. **Experience Management (CSAT & Supplier NPS)** - Re-establish and own the Customer Satisfaction (CSAT) program for the region to measure internal business partner sentiment. - Establish a Supplier Net Promoter Score (NPS) baseline and develop action plans to improve the end-to-end supplier experience. - Host regular Stakeholder Councils and Quarterly Business Reviews (QB