Account Manager I, Uber Eats

Account Manager I, Uber Eats Department: Sales & Account Management Team: Account Management Location: Chicago, United States Type: Full-Time **About the Role** The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants. As an Account Manager, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners. **What You'll Do** - Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform - Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings - Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc) - Build processes and standardize best-practices within merchant success and your territory - Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention - Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants - Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews - KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics - Excel in hands-on vendor management and training of new merchant features or products - Act as an ambassador of Uber Eats' mission, brand, and product - Uber Eats, ensuring partners understand and leverage our platform's full potential. **Basic Qualifications** - Minimum 3+ years