LatAm Direct Commercial Operations Lead

LatAm Direct Commercial Operations Lead Department: Operations Team: Sales Operations Location: Sao Paulo, Brazil Type: Full-Time ## About the Role Uber Direct is a white-label solution that enables merchants to offer on-demand delivery through their own websites, apps, or sales channels. To support the continued growth of our LatAm Direct business, we’re looking for a Commercial Operations Lead to partner closely with our commercial teams and help drive operational excellence across the sales lifecycle. In this role, you will support the LatAm Direct organization across a wide range of sales operations and day-to-day activities. You’ll work closely with Direct sellers, sales managers, and cross-functional partners to ensure consistent execution, improve operational efficiency, and provide data-driven insights that inform decision-making. This is a hands-on, high-impact individual contributor role at the intersection of sales, operations, and systems. You’ll help run core sales operations workflows, build reporting and analyses, and contribute to process and tooling improvements that reduce friction for the commercial team. This role is ideal for someone with a strong sales operations background who enjoys solving operational challenges, partnering with commercial teams, and driving continuous improvement at scale. ## What the Candidate Will Do - Partner with the NYC-based Head of Global Sales Strategy, Planning, and Operations – Direct, and support the São Paulo–based LatAm Direct leader and commercial leadership across the region - Support day-to-day sales operations for the Direct Commercial Organization, including opportunity management, pipeline hygiene, and operational troubleshooting - Build, maintain, and analyze reports and dashboards using Salesforce, SQL, and Google Sheets to track pipeline health, performance, and key operational metrics - Partner with sellers and sales managers to ensure accurate Salesforce usage and consistent execution of sales processes and policies - Identify opportunities to improve processes and tooling, reducing manual work and improving the seller