Sr Membership Strategy & Operations Manager

Sr Membership Strategy & Operations Manager Department: Operations Team: Regional Operations Location: Mexico City, Mexico Type: Full-Time **About the Role** This is a unique opportunity to join the LatAm Membership Operations team at the core of Uber Eats. You’ll work on mission-critical projects, driving Membership growth in Mexico and finding ways to do it in the most efficient way possible. We’re looking for someone who thrives in fast-paced environments, enjoys solving complex problems, and brings strong business acumen and data-driven thinking. This role is perfect for someone ready to launch or elevate their career, with exposure to leadership, decision-making, and high-impact initiatives. **What the Candidate Will Do** 1. Manager for Mexico Membership Growth 2. Define and run membership acquisition and retention campaigns 3. Diagnose market needs/blockers for growth 4. Set Mexico targets in alignment with the Global teams 5. Execute strategy and assess risks to plan 6. Own market performance and be accountable for the integrity of our execution **Basic Qualifications** 1. Analyze and diagnose strategic Mexico market needs, offering a holistic view of performance, customer behavior, and growth opportunities for membership 2. Communicate key insights, risks, and Membership performance trends to General Managers and cross-functional stakeholders. 3. Lead the deployment and optimization of membership incentives, ensuring cost-efficiency and top-line impact. 4. Own and track performance against the membership plan, ensuring accountability and delivery against commitments. 5. Develop and apply analytical frameworks to support Product, channel, and market strategy. 6. Lead your own projects end-to-end in a fast-changing, regulated, and competitive environment. **Preferred Qualifications** 01. Bachelor’s degree with 4+ years of experience in Strategy, Finance, Consulting, Business Intelligence, or related fields. (Open to other backgrounds with strong analytical and strategic skills.) 02. Data-driven mindset – you base decisions on insights, not assumptions. 03. Strong organizational and projec