Staff Program Manager, Business Continuity

Staff Program Manager, Business Continuity Department: Engineering Team: Program Manager Location: Amsterdam, Netherlands Type: Full-Time ### **About the Role:** We are seeking a highly experienced Staff Program Manager to drive our operational resilience and business continuity initiatives. In this critical role, you will be responsible for developing, implementing, and managing comprehensive plans and exercises for our infrastructure, platforms, and vital operations. The goal is to ensure Uber's continued ability to withstand, respond to, and quickly recover from significant disruptions, including system failures, cyber incidents, natural disasters, and other emergencies. The ideal candidate will combine strong operational expertise with a solid engineering background to create and execute effective business continuity and disaster recovery strategies. ### **Core Responsibilities:** - **Program Strategy & Governance:** Define the scope and strategic direction for the Global Operational Resilience program, ensuring alignment with Uber’s organizational objectives and industry standards (e.g., ISO 22301, NIST). - **Risk & Impact Analysis:** Lead enterprise-wide Business Impact Analyses (BIAs) and risk assessments to accurately identify critical functions, services, and interdependencies. Evaluate potential threats (e.g., cyberattacks, pandemics, disasters) and their operational impact. - **Plan Development & Maintenance:** Govern and maintain enterprise-wide Business Continuity Plans (BCPs) and Disaster Recovery (DR) policies across engineering and operational departments. - **Testing & Remediation:** Manage and coordinate regular simulation drills, tabletop exercises, and post-incident reviews. Update plans and strategies based on lessons learned. Track and drive the remediation of findings from continuity assessments and internal/external audits. - **Vulnerability Identification:** Identify and assess operational and system vulnerabilities within technical teams to strengthen resilience. - **Critical Service Identification:** Implement an enterprise-wide methodology for identifying critical s