Access and Growth CX Sr Program Manager

Access and Growth CX Sr Program Manager Department: Community Operations Team: Strategy & Program Operations Location: Mexico City, Mexico Type: Full-Time **About the Role** At Uber, providing excellent customer support is a core feature of our product experience. As an Access and Growth Sr Program Manager, you will be responsible for ensuring the successful definition and end-to-end execution of high-impact strategic projects that seek to improve the customer experience for earners, enabling easier access to our platform and contributing to our overall business goals and to a better customer experience. This role has a heavy focus on project management, customer experience, cross-functional collaboration, and continuous process improvements through collaboration, organization, and data analysis. You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology. You should have a strategic mindset, a strong data-driven approach, good time and stakeholder management, a creative and problem-solving attitude, and the ability to communicate and present information clearly. **What the Selected Candidate Will Do** - Define and implement key portions of the support strategy in the region to drive supply growth - Build and improve current processes according to business priorities and identified opportunities - Help implement a portfolio of new support solutions, collaborating strongly with our global partners - Help Uber continue to build a strong customer-centric culture. Be the internal voice of the customer - Provide insights from interactions to partners to influence and facilitate decisions - Strengthen CommOps relationships with Ops, Product, and Global partners to prioritize efforts aligned with Company needs (long-term view **Basic Requirements** - English proficiency, and fluent in Spanish or Portuguese, depending on the hiring location - 6+ years of experience in a similar role - Projec