Applications Developer II - ServiceNow

Applications Developer II - ServiceNow Department: Engineering Team: Engineering Location: San Francisco, United States Type: Full-Time **About the Role** The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across **ITSM, CMDB, Now Assist, and core platform capabilities**, following ServiceNow development standards and best practices. We are seeking a **ServiceNow Developer with 6+ years** of hands-on experience to build, enhance, and maintain the platform, leveraging **Now Assist and generative AI** capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem. **What the Candidate Will Need / Bonus Points** - **Platform Strategy:** Evaluate business and technical requirements against ServiceNow platform capabilities and best practices, and design and deliver scalable ServiceNow solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience - **CI/CD & Platform DevOps:** Design, implement, and support CI/CD pipelines for the ServiceNow platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards. - **Citizen Development & Governance:** Enable and govern citizen development on the ServiceNow platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance - **CMDB