Head of LatAm Risk and Fraud - Payments

Head of LatAm Risk and Fraud - Payments Department: Operations Team: Operations Location: Mexico City, Mexico Type: Full-Time **About the Role** As the Head of LatAm Risk, you will lead Uber’s largest scaled risk operations team tasked with detecting payment fraud (digital and cash), ATO response, abuse prevention, and policy enforcement across our global marketplaces. You’ll partner closely with Regional General Managers, Country General Managers, Risk Leads, Product, Data Science, Policy and Regional Ops to ensure operational execution aligns tightly to the evolving threat landscape and business KPIs. You will be directly accountable for ensuring that all operational metrics tied to fraud and abuse investigations are consistently met or exceeded. This includes driving vendor performance, maintaining high quality standards, and delivering outcomes within budgeted costs. **What You'll Do:** 1. **Drive the LATAM Risk planning cycle (end to end):** You will act as the primary liaison between Product, Decision Science, Local Teams, and Regional RiskOps to ensure all initiatives are captured, prioritized, and tracked to build a strong roadmap and establish the foundation of key strategic priorities based on regional needs. 2. **Oversee all Risk KPIs to maintain losses under control:** You'll own key P&L metrics such as Chargebacks, DNS, Arrears, Refunds and appeasements/promo/incentive abuse. You’ll need to continuously and proactively monitor performance to ensure year-end targets are met. This role requires a deep understanding of LATAM fraud Modus Operandi, ranging from friendly fraud to GPS spoofing, collusion, and merchant fraud among others. Ensuring effective protection across all lines of business is a must. 3. **Partner with cross-functional teams (including Identity, Safety, and Operations):** You’ll need to address evolving and multi-layered fraud types that require coordinated solutions. Work quickly, iterate based on feedback, and deliver end to end responses. Positioned close to both frontline operations and strategic leadership, you will translate real-time fraud patterns in