Operations Manager, Strategic Growth & Expansion

Operations Manager, Strategic Growth & Expansion Department: Operations Team: Local Operations Location: Hong Kong, Hong Kong Type: Full-Time **About the Role** We are seeking an Operations Manager to lead our next phase of growth, focusing on geographic expansion and high-potential strategic bets. In this role, you will look beyond the status quo to identify, incubate, and scale opportunities that deepen our market presence. While the primary focus is on unlocking new value - whether through entering new territories or launching new operational verticals - success in this role requires a mastery of the core marketplace. You will be responsible for the holistic health of the ecosystem, ensuring that as we expand our footprint, we maintain the delicate balance between supply and demand. You will build the engine for growth, ensuring our marketplace remains reliable and profitable as we scale. **Your Impact in Role** - Incubate Growth Bets: lead the strategy for deepening our presence in key geographies and new products. You will treat specific territories or growth segments as mini-marketplaces, owning the P&L dynamics, identifying local bottlenecks, and executing strategies to balance supply and demand in these high-growth areas. - Operational Excellence: Take big-picture growth ideas and break them into actionable operational steps. You will be constantly seeking ways to improve efficiency and user satisfaction. - Product-Market Fit and Adaptation: Work with regional and global product teams to ensure our features resonate with local market needs during expansion. You will ensure new features solve specific local pain points. - Data-Driven Strategy: Leverage complex data to understand user behavior in growth segments. You will use these insights to design incentive programs, communication channels, and operational experiments that improve the experience for the users. - Stakeholder Collaboration: Be a passionate advocate for the users. You will collaborate with cross-functional teams to execute growth projects that serve the best interests of both riders and driver-partners. **The Experience You'll