Manager, Global Strategy & Planning - CommOps

Manager, Global Strategy & Planning - CommOps Department: Community Operations Team: Strategy & Program Operations Location: San Francisco, United States Type: Full-Time **About the Role** The Manager, Global Strategy & Planning, will deliver high priority strategy projects across the Community Operations organization, which is responsible for providing customer care globally. Based in San Francisco but working with teams around the world, this role will apply expert project and stakeholder management skills to execute complex global, cross-functional projects to materially improve Uber’s operations. In this role, you will support leadership with company-wide decision-making through your critical thinking, strategic mindset, and data-driven approach. You should have excellent problem-solving, time-management, cross-functional leadership, and written communication skills coupled with the ability to clearly and compellingly articulate and present complex information to stakeholders at all levels of the business. **What You Will Do** 1. Help design and launch global CommOps strategies for customer support, including running analysis and developing strategic insights into region- and function-spanning projects that enable Uber Leadership’s decision-making 2. Help identify opportunities in our processes and operating models, and support strategic projects aimed at making improvements with global impact 3. Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis 4. Develop executive-level communications and presentations for Uber’s leadership to drive key stakeholder alignment and communicate how projects and recommendations are connected to larger customer support goals 5. Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing best practices 6. Design and lead collaborative working models with other teams across CommOps and Uber **Basic Qualifications** 1. Bachelor’s degree 2. Minimum 5 years of work experience, with at least 2 years of corporate strategy, investment banking, or strategy / operations c