Director, Marketplace & Delivery Partner Operations, Uber Eats Japan

Director, Marketplace & Delivery Partner Operations, Uber Eats Japan Department: Operations Team: Local Operations Location: Tokyo, Japan Type: Full-Time **About the Team** Japan represents one of Uber’s most critical and profitable global markets. Unlike other regions, the Japanese marketplace is a uniquely complex, two-wheeled ecosystem characterized by high density and an uncompromising demand for reliability. As we look to the next five years, Japan is the primary theater for our most ambitious expansion efforts, including Grocery, Retail, and autonomous delivery. We are looking for an extraordinary "operator-technician" to lead the Marketplace team - the core "brain" that balances growth, delivery quality, and partner earnings. **About the Role** We are looking for an outstanding leader to lead our Marketplace and Delivery Partner Operations team in Japan. In this newly created role, you will be accountable for ensuring market-leading delivery to millions of consumers across Uber Eats and other lines of businesses while crafting a magical experience for delivery partners (DP). We are looking for a versatile thought leader who can balance high-level strategy with strong analytical insight and detail orientation, innovating on a wide range of topics critical to our partners and our business in both the short and long-term. **What You’ll Do** - Ensure a market-leading experience for millions of consumers across Japan, balancing delivery quality and efficiency. - Own the long-term vision, strategy, and execution for DP growth, ensuring we have a strong and resilient supply base to enable sustained growth of multiple lines of business. - Bring to life our marketplace for newer lines of business (e.g. Grocery & Retail, Uber Direct, Uber Connect) by building new fulfilment types (e.g. Courier Pick Pack and Deliver), earning models (e.g. fleet, hourly guarantees), and vehicle types (e.g. 3-wheel, 4-wheel, robotics/AV) - Create a safe, compelling, and high quality experience for DPs. - Be a thought partner to the Policy team to strategize & execute on Uber’s Policy reform goals. - Define and implement our zero-emis