Sr Operations Manager, Global Marketplace, Retail

Sr Operations Manager, Global Marketplace, Retail Department: Operations Team: Operations Location: New York, United States Type: Full-Time **About the Role** We are seeking a dynamic and skilled Sr Operations Manager to join our Groceries and Retail business in the Global Marketplace team. You will work closely with Product teams to ensure efficiency and high reliability in the marketplace by managing supply and demand imbalances through sophisticated technology. In this role, you will act as the product champion of Marketplace products, advocating for consumers, merchants, couriers and the company’s strategic goals. You will collaborate across all functions (i.e Tech, Legal, Regional Operations) to deliver the company’s vision and execute with excellence. This position requires a strong analytical thinker, with demonstrated ability to run complex analyses, build root cause investigations and business scenarios based on high volumes of data, and recommend the best course of action to drive decision making. **What You’ll Do** - Be the driving force for marketplace product launches and performance excellence, advocating for features and improvements to achieve cost efficiencies while striving to deliver high marketplace reliability and affordability for consumers - Ensure that the product performance is aligned with business objectives, assessing tradeoffs and risks with sound data and long term thinking - Be the subject matter expert in marketplace products, with strong attention to detail to identify improvement opportunities and detect operational deficiencies - Define KPIs and implement processes, dashboards and data insights to monitor marketplace health and measure product performance and business impact - Utilize strong analytical skills to interpret complex data, evaluate experiment plans with a clear understanding of success metrics and requirements for rollouts - Be able to map marketplace interconnections to anticipate undesirable outcomes and identify opportunities for growth and improvement - Work closely with Product, Engineering, Data Science and Product Operations teams, and be the SM