Quality Operations Lead

Quality Operations Lead Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. ABOUT THE ROLE BetterUp is seeking a Quality Operations Lead — a data-driven system architect, who bridges analytics, operations, and strategy to scale excellence across our platform. This role will drive predictable, measurable quality across Coaches, Members, Partners, and Products — embedding quality as a strategic platform capability that drives trust, confidence, and consistency at every layer. As a key architect in BetterUp’s platform evolution, you’ll transform data into intelligence and intelligence into action — building proactive systems that define the next generation of quality at scale. WHAT YOU’LL DO - Build proactive quality intelligence systems that detect, predict, and prevent quality risks across the BetterUp platform. - Design scalable frameworks that uncover insights, identify root causes, and automate next steps. - Operationalize systems that make quality measurable, repeatable, and efficient across Coaches, Members, and Partners. - Partner with Product, Data Science, and Coach Quality to explore AI and conversational intelligence applications that enhance performance and trust. - Drive strategic insights that inform executive decisions on renewal risk, network health, and operational efficiency. - Serve as a connective force across teams, ensuring insights translate into action and systems scale with growth. WHO YOU ARE - 8+ years of experience in operations, strategy, analytics, or systems design — ideally in a platform or technology environment where quality and scale intersect. - Deeply data fluent, with a proven ability to move from raw data to strategic insight to executive-ready narrative. - A systems architect at heart — you don't just identify problems, you build the frameworks, workflows, and feedback loops that prevent them at scale. - A track record of designing and operationalizing systems that deliver measurable, repeatable results across complex, cross-functional environments. - An exceptional communicator and influencer — able to translate analytical complexity into clear strategic direction for senior and executive audiences. - Passionate about BetterUp's mission and energized by the opportunity to shape the future of human transformation through operational excellence. - Advanced proficiency across Excel, SQL, and AI-powered platforms — with a demonstrated track record of building end-to-end operational systems that move from raw data to insight to auto ... (truncated, view full listing at source)