Operations Manager - Uber AI Solutions

Operations Manager - Uber AI Solutions Department: Operations Team: Regional Operations Location: Mexico City, Mexico Type: Full-Time **About the Role** We’re looking for a sharp, highly organized, and entrepreneurial Strategy & Operations Manager to join the US&C and LATAM Supply Operations team. In this pivotal role, you'll be a part of Uber AI Solutions - a new initiative at Uber focused on redefining work in the AI Era. You’ll be responsible for designing and executing scalable strategies to attract, onboard, and engage skilled gig workers, powered by smart technology, automation, and rigorous operational frameworks. This is a rare opportunity to be a founding member of a new business unit at Uber, build from 0-> 1, and make a tangible impact on how AI systems are powered. Help us shape the future of work for highly skilled earners in a fast-evolving tech landscape. **What you'll do:** 1. **Build & Scale**: Develop foundational processes, tools, and playbooks to launch freelancer supply and engagement across multiple US&C and LATAM markets. 2. **Outreach & Activation**: Lead local and regional gig worker or vendor outreach campaigns, events, and onboarding efforts—ensuring a seamless, high-touch experience. 3. **Optimize & Experiment**: Use data and structured thinking to improve operations, run experiments, and optimize outreach and engagement strategies. 4. **Stakeholder Management:** Collaborate with cross-functional teams (Product, Legal, Marketing, etc.) and external partners to deploy plans and speed to market. 5. **Support & Solve**: Serve as a trusted resource for gig workers; resolving issues, building FAQs, and improving support touchpoints. 6. **Vendor Partnership:** Source, negotiate terms and establish strong relationships with relevant vendor partners 7. **Organization & Documentation**: Maintain organized outreach documentation and build frameworks for scaling people-centric processes. **Basic Qualifications** 01. 4+ years of experience in marketplace or e-commerce operations, SPO/BPO/RPO recruitment, strategy, consulting, analytics, or related fields 02. Experience in ven