Business Systems Analyst- Atlassian

Business Systems Analyst- Atlassian Department: Engineering Team: Engineering Location: San Francisco, United States Type: Full-Time ### **About the Role** Working at Uber means solving hard problems in a high-stakes, fast-moving environment. As an Application Analyst on the Work Management team, you will enable how teams plan, track, and deliver work at scale across enterprise platforms like Jira, Confluence, and Asana. This isn't just about managing software; it’s about translating complex, often messy business needs into scalable solutions on the Atlassian Cloud. The pace is intense, and the systems are massive, supporting over 50,000 users. You’ll need to navigate ambiguity and influence stakeholders without direct authority to ensure our tools actually make work easier, not more complicated. If you are a systems thinker who stays calm under pressure, can bridge the gap between technical "how" and business "why," and is ready to own the outcomes of your designs—even when the requirements are shifting—this is where you’ll grow. ### **What You’ll Do** - **Design and Build Solutions:** Analyze and document complex workflows to ensure technical designs on the Atlassian platform are high-quality, practical, and actually solve the user’s problem. - **Navigate Ambiguity with AI:** Lead AI-enabled initiatives, such as Atlassian Rovo, establishing clarity and success metrics for new tech in an environment where the playbook hasn't been written yet. - **Bridge the Technical Gap:** Translate fluid business requirements into precise technical specifications for developers and admins, ensuring nothing is lost in translation. - **Scale Through Data:** Use analytics to track platform performance and user adoption, identifying where the system is failing or where we can unblock teams through better automation. - **Own the Outcome:** Test projects and workflows end-to-end to validate that they work in the real world, identifying gaps and implementing fixes before they disrupt thousands of users. - **Lead Through Influence:** Provide expert guidance and mentorship to stakeholders across engineering and ope