Service Team Analyst II - Global Fix Experience

Service Team Analyst II - Global Fix Experience Department: Community Operations Team: Community Operations Location: Krakow, Poland Type: Full-Time **About the Role** Within Uber, the Global Fix Experience (GFX) team operates at the convergence of two organizations — support and engineering — to serve three key functions: 1. Identifying system issues by monitoring signals 2. Analyzing bugs reported by customer-facing teams 3. Coordinating incident response protocols during outages As part of the GFX Team, you will: 1. Identify the root cause or confirm an existing diagnosis 2. Conduct deep-dive analyses (cross-testing, reproducing issues) 3. Document your findings while detailing your rationale and referencing relevant resources 4. Escalate the matter to the appropriate team to ensure timely resolution while maintaining a respectful and engaging interaction with stakeholders ## **What you'll do** 1. Respond to bugs or outages quickly by analysing system issues and documenting Jira tickets 2. Triage system issues, raise bugs and outages to Engineering or third-party vendors as needed 3. Deep-dive to identify root causes, reproduce and validate issues using investigative tools 4. Log recurring bugs, analyze data to identify patterns, generate reports, provide insights, and update documentation 5. Build domain expertise in Uber tools, apps, products, and business verticals 6. Suggest initiatives to streamline processes and operations via continuous improvements ## **Basic qualifications** 1. Critical thinking, attention to detail, and problem-solving 2. Organizational skills, proactive mindset with a sense of ownership 3. Can-do attitude with a willingness to learn all along the way 4. Fluent in English with excellent written and verbal communication 5. Jira and Google Suite proficiency, good knowledge of IT systems 6. Good Stakeholder Management, Teamwork, and Cooperation 7. Schedule flexibility to work early, late, or weekend shifts ## **Preferred qualifications** Previous experience in a similar field: 1. 1y experience in the current role 2. Bug identification, triaging, bug reproduction, debugging,