IT Support Analyst

<div class="content-intro"><p class="xmsonormal">Backed by leading Silicon Valley investors, Peregrine helps the world’s most complex organizations solve their hardest problems with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence—instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today, Peregrine supports hundreds of customers across 23 states and two countries, serving more than 90 million people—and we’re amplifying our impact as we expand into more industries.</p> <p class="xmsonormal">We’re a team of entrepreneurs—undaunted by the hard problems and united by a passion to make a difference where it matters most. We collaborate relentlessly, move with urgency, and act with purpose. If you’re driven by mission and energized by the opportunity to build something new, join us in defining Peregrine’s future.</p></div><p><strong>About the Role</strong></p> <p>Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Specialist will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements.</p> <p><strong>What you'll do:</strong></p> <ul> <li>Provide Tier 1 support and escalate to Tier 2 and Tier 3 as appropriate</li> <li>Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting.</li> <li>Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications.</li> <li>Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams.</li> <li>Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune.</li> <li>Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences.</li> <li>Assist with networking configuration, installation, and maintenance.</li> <li>Collaborate with IT team members on projects, contributing as a key technical resource.</li> <li>Document solutions and contribute to the internal IT knowledge base.</li> <li>Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.</li> </ul> <p> </p> <p><strong>What we look for:</strong></p> <ul> <li>4–6 years of IT support experience in a business environment.</li> <li>Hands-on with macOS and Windows 10/11 laptops.</li> <li>Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune).</li> <li>Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion.</li> <li>Experience supporting remote users with Zoom, remote desktop tools, and screen sharing.</li> <li>Strong problem-solving skills, customer service mindset, and excellent communication.</li> <li>Experience with IAM tasks (account provisioning, password resets, MFA setup).</li> <li>Experience supporting a hybrid workforce (onsite + remote).</li> <li>Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure).</li> <li>Prior use of IT ticketing systems (Notion, FreshService).</li> <li>Understanding of endpoint security, encryption, and MFA best practices.</li> <li>Ability to work onsite up to 4 days per week in San Francisco</li> </ul> <p> </p> <div> <div class="job__description body"> <div> <p><em>Salary Range: <span class="notion-enable-hover" data-token-index="0">$100,000 - $128,000,</span> Annually + Benefits + Equity (if applicable) + Bonus ... (truncated, view full listing at source)