Staff Site Reliability Engineer

<p><strong>What you get to do in this role:</strong></p><ul><li>Drive deep observability and service level management initiatives (SLIs/SLOs) across infrastructure and platform services.</li><li>Use your expertise in software development, systems engineering, and networking to proactively prevent repeatable issues and eliminate toil at its source.</li><li>Lead reliability engineering engagements with partner teams to enable them to build, maintain, and improve their products with confidence.</li><li>Champion resilient architecture design and operationalization practices across the engineering organization.</li><li>Drive a culture of engineering excellence by building scalable, automated solutions that embed reliability at the point of development.</li><li>Develop and advance monitoring, automation, and reliability frameworks that raise the maturity of services organization-wide.</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - including AI-powered tooling, workflow automation, or AI-driven insights.</li><li>Deep knowledge of Linux systems.</li><li>5+ years' experience with DevOps automation, CI/CD pipelines, and agile methodologies.</li><li>5+ years' experience with cloud technologies, preferably Azure.</li><li>Expertise in observability and monitoring of applications, services, and networks at scale - including SLI/SLO definition and service level management.</li><li>10+ years of coding across various languages; Python, JavaScript, and Ruby preferred.</li><li>MySQL database administration, troubleshooting, and performance tuning.</li><li>Networking skills including IP addressing and routing.</li><li>Team-first attitude with uncompromising attention to detail.</li><li>Strong collaboration and communication skills.</li><li>Experience developing on the ServiceNow Platform is a bonus.</li><li>Bachelor's or Master's Degree in a relevant field e.g. Computer Science, Software Engineering etc.</li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.&#xa0;</p><p><strong>Accommodations</strong></p><p>We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact <a href="mailto:globaltalentss@servicenow.com">globaltalentss@servicenow.com </a>for assistance.&#xa0;</p><p><strong>Export Control Regulations</strong></p><p>For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government autho ... (truncated, view full listing at source)