AI Experience Solution Consultant

<p>This is more than a role—it's an opportunity to redefine what it means to be a Solution Consultant.&#xa0; We're not just adopting AI tools; we're fundamentally reimagining how pre-sales create value, support the sales team in winning business and shaping customer outcomes. You'll be part of a team pioneering a new operating model—one that delivers enterprise-grade differentiated customer experiences with startup-like speed.</p><p><strong>What you get to do in this role:</strong> &#xa0;</p><p>Design customer journeys for the AI Experience* through personalized demos, tailored workshops, and value metrics across specific industries and use cases.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.</li><li>Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.</li><li>Uncover and articulate business value by connecting solution capabilities to customer metrics that matter—building urgency and a compelling case for investment.</li><li>Partner cross-functionally with Solution Architects, Solution Specialists, and AI Foundry Teams to design impactful customer journeys.</li><li>Serve as a subject matter expert for AI Experience solutions within assigned accounts throughout the sales cycle, driving momentum toward a 3-6-9 implementation timeline.</li></ul> <p><strong>In order to</strong><strong> </strong><strong>qualify for and be successful in this role,</strong><strong> </strong><strong>you should have:</strong><strong> </strong> &#xa0;</p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li><p>2+ years experience; Foundational understanding of the ServiceNow platform.</p></li><li><p>Skills. Strong communication and organizational skills. Eager to learn and contribute to sales success.</p></li><li><p>Scope. Entry-level support role focused on learning the platform, assisting with demos, and supporting senior consultants. Limited ownership and low complexity.</p></li><li>Proficiency with the ServiceNow platform or technical expertise with cloud software solutions&#xa0;</li><li>Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue&#xa0;</li><li>Eagerness and willingness to learn&#xa0;&#xa0;</li><li>Demonstrated proactive&#xa0;approach to perform&#xa0;without being told what to do&#xa0;</li><li>Ability to prioritize task and be efficient to minimize wasted effort&#xa0;</li><li>Proven ability to live up to commitments while maintaining integrity and focus on details&#xa0;</li><li>Exceptional communication and presentation skills to include technical and business concepts&#xa0;</li></ul><p>For positions in this location, we offer a base pay of $84,075 - $130,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.</p> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are ... (truncated, view full listing at source)