Senior Staff Product Manager, Digital Learning

<p>We’re&#xa0;not yesterday’s&#xa0;IT&#xa0;department;&#xa0;we're&#xa0;Digital Technology. The world around us keeps changing, and so do we.&#xa0;We’re&#xa0;redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.&#xa0;We’re&#xa0;all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.&#xa0;Ultimately, we&#xa0;strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.&#xa0;</p><p>Are you passionate about shaping digital learning experiences that empower individuals and businesses to thrive?&#xa0;We're&#xa0;looking for a motivated Product Manager to drive innovative, user-centric solutions in the realm of digital learning and growth.&#xa0;&#xa0;</p><p><strong>What you get to do in this role:</strong>&#xa0;</p><ul><li>Own and manage features and experiences crucial to our business and key market segments.&#xa0;</li><li>Deliver seamless digital learning experiences for ServiceNow users, customers, and employees.&#xa0;</li><li>Design foundational UX components for consistent, user-friendly learning experiences across the digital ecosystem.&#xa0;</li><li>Develop and manage content strategies, ensuring that learning materials align with educational&#xa0;objectives&#xa0;and user needs.&#xa0;</li><li>Research and create detailed technical requirements, including user stories, to guide engineering teams in the development of LMS features.&#xa0;</li><li>Collaborate with cross-functional teams such as content creators, instructional designers, microservices, analytics,&#xa0;design, and enterprise architects to align priorities and roadmaps.&#xa0;</li><li>Engage with internal and external customers to understand their learning needs, fostering collaboration.&#xa0;</li><li>Assess technical feasibility and constraints, seeking support from other tech teams when necessary.&#xa0;</li><li>Define product performance metrics using research and customer feedback, focusing on learner engagement and success.&#xa0;</li><li>Deliver with an iterative approach, from Proof of Concept (PoC) to public launch, incorporating feedback at each stage.&#xa0;</li><li>Ensure&#xa0;timely&#xa0;product delivery across the organization, coordinating with multiple teams.&#xa0;</li><li>Address technical challenges and coordinate solutions across multiple teams, ensuring the LMS is robust and scalable.&#xa0;</li><li>Ensure product compatibility and integration across different scenarios, including various devices and platforms.&#xa0;</li><li>Manage user documentation for your products, ensuring that learners and instructors have the resources they need.&#xa0;</li><li>Stay updated on emerging technologies to contribute to innovative learning solutions, such as AI-driven personalization or gamification.&#xa0;</li><li>Build relationships with key decision-makers in education and training departments.&#xa0;</li></ul><p><strong>Deliverables:&#xa0;</strong></p><ul><li>Product specifications for features, APIs, and experiences.&#xa0;</li><li>Functional and Technical KPIs/metrics focused on learning outcomes.&#xa0;</li><li>Product hypotheses and experimentation strategies to enhance.&#xa0;</li><li>Use cases and user stories.&#xa0;</li><li>Pitch presentations and shareable one-pagers for stakeholders.&#xa0;</li><li>Acceptance criteria for products and features.&#xa0;</li><li>Functional documentation and adoption strategies for learners and instructors.&#xa0;</li></ul> <ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential imp ... (truncated, view full listing at source)