Senior Software Engineer - Full Stack

<p><strong>About the Team:</strong></p><p>The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.</p><p>CPQ AI is the ServiceNow team responsible for building, maintaining, and troubleshooting the full-stack systems that power intelligent configuration and quoting. Operating within the CRM Business Unit, the team develops AI-powered sales tools — including Config AI and Quote AI — spanning backend multi-agent orchestration and context graphs through to the user-facing interfaces through which sales reps interact with AI recommendations, review proposals, and generate quotes, and administrators configure and manage the platform. The team drives customer-focused adoption, reduces setup effort, and lowers support burden while shipping features grounded in real customer feedback.</p><p><strong>What you get to do in this role:</strong></p><ul><li>Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.</li><li>Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.</li><li>Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.</li><li>Contribute to the design and implementation of new products and features while enhancing existing product capabilities.</li><li>Integrate automated testing into development workflows to ensure consistent quality across releases.</li><li>Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.</li><li>Develop comprehensive test strategies covering functional, regression, integration and performance aspects.</li><li>Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.</li><li>Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.</li></ul><p><strong>To be successful in this role you have:</strong></p><ul><li>Proficiency in Python, Java, or similar object-oriented languages.</li><li>Experience in JavaScript, TypeScript, CSS, and UI frameworks.</li><li>Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.</li></ul> <ul><li>Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.</li><li>Experience in using AI Productivity tools such as Windsurf or Cursor is a plus.</li><li>4+ years of experience in software engineering, with a track record of delivering high-quality products.</li><li>Experience with modern front-end frameworks such as React, or Vue.</li><li>Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.</li><li>Understanding software quality principles including reliability, observability, and production readiness.</li><li>Ability to troubleshoot complex systems and optimize performance across the stack.</li><li>Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.</li></ul><p><strong>Why Join Us:</strong></p><ul><li>Build and deliver high-impact software that powers digital experiences for millions of users.</li><li>Collaborate in a culture that values craftsmanship, quality, and innovation.</li><li>Work symbiotically with AI and automation tools that enhance engineering exce ... (truncated, view full listing at source)