Customer Support Specialist (Part Time)

<p>At PicnicHealth, we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to perform clinical trials and get better treatments to patients. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data—from clinical notes and imaging to lab results—at scale. By engaging patients directly through our personal health assistant, PicnicAI, which meets them where they’re at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about.</p> <p>PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data.</p> <p>Founded in 2014, we’ve raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we’re growing even faster in 2026. We’re a team of doctors, patients, data nerds, engineers, and builders, reimagining how clinical research works — and we’re just getting started!</p> <p><strong>The Opportunity</strong></p> <p>At PicnicHealth, we help patients own their own medical records and contribute to medical research anonymously and securely, which requires a lot of ongoing contact with our patients. We’re looking for customer-oriented go-getter team members who are comfortable being constantly on the phone to help with patient support. You’ll be responsible for helping patients by phone, responding to questions, reminding them of upcoming surveys, and requesting additional information. This is a great opportunity for someone interested in digital health, startups, and customer support to get a feel for how things work at a fast growing digital health company. </p> <p><strong>What You'll Do:</strong></p> <ul> <li>Represent PicnicHealth to patients with the highest levels of professionalism and care. </li> <li>Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, solicit feedback, or achieve any of a number of other goals.</li> <li>Provide patients with answers that are quick, accurate, error-free, and easy to understand. </li> <li>Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality.</li> <li>Track throughput and backlog and communicate metrics to the operations team.</li> <li>Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented.</li> <li>Work with the operations team on refining patient support operations and our product team on improving tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role! </li> </ul> <p><strong>What you'll bring!</strong></p> <ul> <li>You’re great on the phone. You easily connect with different types of people and maintain a level-headed approach even in challenging interactions.</li> <li>You’re highly organized, able to multi-task, set priorities, and follow up in a timely, efficient manner.</li> <li>You love working in a fast-paced, rapidly changing work environment, and pick up new protocols quickly</li> <li>You’re proficient with GSuite and VOIP phones</li> <li>You’re always thinking about how to make things work better and faster</li> <li>You have good judgment and can exercise discretion, especially in dealing with confidential information. </li> <li>You’re a great team member - constructive, great at building relationships, and share our passion for making the world better for our patients.</li> <li>Preferred: 2 years + of working with medical records or in a patient-facing healthcare role</li> </ul> <p><strong>Hours </strong></p> ... (truncated, view full listing at source)